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January 15, 2013

2013 Provider Contact Center Training and Holiday Closure Schedule

The CGS Provider Contact Center (PCC) will continue to close up to eight hours per month for customer service representative (CSR) training and staff development. The Interactive Voice Response (IVR) unit will be available during these scheduled training sessions for automated customer service transactions. You may contact our PCC at 866-590-6703.

Listed below are training closure dates and times for the next several months:

DatePCC/Office Closed
January 21, 2013 Office closed/Martin Luther King Jr.'s Birthday
January 31, 2013 PCC closed 2:30 pm to 4:30 ET
February 18, 2013 PCC closed/Presidents Day
March 7, 2013 PCC closed 2:30 pm to 4:30 ET
March 14, 2013 PCC closed 2:30 pm to 4:30 ET
March 21, 2013 PCC closed 2:30 pm to 4:30 ET
March 28, 2013 PCC closed 2:30 pm to 4:30 ET
April 4, 2013 PCC closed 2:30 pm to 4:30 ET
April 11, 2013 PCC closed 2:30 pm to 4:30 ET
April 18, 2013 PCC closed 2:30 pm to 4:30 ET
April 25, 2013 PCC closed 2:30 pm to 4:30 ET
May 2, 2013 PCC closed 2:30 pm to 4:30 ET
May 9, 2013 PCC closed 2:30 pm to 4:30 ET
May 16, 2013 PCC closed 2:30 pm to 4:30 ET
May 27, 2013 Office closed/Memorial Day
June 6, 2013 PCC closed 2:30 pm to 4:30 ET
June 13, 2013 PCC closed 2:30 pm to 4:30 ET
June 20, 2013 PCC closed 2:30 pm to 4:30 ET
June 27, 2013 PCC closed 2:30 pm to 4:30 ET
July 4, 2013 Office closed/Independence Day
July 11, 2013 PCC closed 2:30 pm to 4:30 ET
July 18, 2013 PCC closed 2:30 pm to 4:30 ET
July 25, 2013  PCC closed 2:30 pm to 4:30 ET
August 1, 2013 PCC closed 2:30 pm to 4:30 ET
August 8, 2013 PCC closed 2:30 pm to 4:30 ET
August 15, 2013 PCC closed 2:30 pm to 4:30 ET
August 22, 2013  PCC closed 2:30 pm to 4:30 ET
September 2, 2013 Office closed/Labor Day 
September 12, 2013 PCC closed 2:30 pm to 4:30 ET
September 19, 2013 PCC closed 2:30 pm to 4:30 ET
September 26, 2013 PCC closed 2:30 pm to 4:30 ET

October 14, 2013

PCC closed/Columbus Day
November 11, 2013 PCC closed /Veteran's Day
November 28, 2013 Office closed/Thanksgiving
November 29, 2013 Office closed/Thanksgiving
December 5, 2013 PCC closed 2:30 pm to 4:30 ET
December 12, 2013 PCC closed 2:30 pm to 4:30 ET
December 19, 2013 PCC closed 2:30 pm to 4:30 ET
December 24, 2013 Office closed/Christmas Eve
December 25, 2013 Office closed/Christmas Day


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