November 23, 2011
Direct Data Entry (DDE) IDs, Access and Security Measures, and Password Procedures
Direct Data Entry (DDE) IDs
DDE User ID numbers are assigned to individuals at each facility who utilize the DDE system. Each user must have an individual DDE User ID. One ID can access multiple provider numbers. For security reason, you should not share your DDE User ID.
DDE IDs are assigned to individuals, not entities, and can not be reassigned to another individual within your company or agency. When an employee who has been assigned a DDE ID leaves a company, it is the responsibility of the provider to notify the CGS Technology Support Center toll-free at (866) 749-4301 to delete the ID.
Access and Security Measures
As part of our security recertification process, providers are required to certify user access biannually. If this recertification information is not verified and returned, access will be terminated.
DDE User IDs will be revoked and deleted from the system after 30 days of being inactive. DDE IDs can not be re-activated once this has occurred. Notification will not be sent out prior to deletion; therefore, DDE users should monitor their IDs closely to ensure they are not revoked. This issue can be avoided by signing on to DDE at least once every 29 days so that your ID remains active.
Providers whose IDs have been revoked will need to apply for a new ID. Normal processing time to receive a new DDE User ID is 20 business days.
You must make at least 12 password changes before you can repeat a previously used password. If you receive a notice that your password has 'expired,' please follow the directions noted on the screen when changing your password.
As a security mechanism, a password utility feature has been provided so that you will be able to reset a 'revoked' password. Instructions for resetting your password are outlined in the DDE Manual . Please do not call the CGS Technology Support Center to have your password reset. As a security measure, a password can only be reset by the user using the process outlined in the DDE Manual once within a 24-hour period.
If you have any questions regarding DDE IDs, access and security measures, or password procedures, please call the CGS EDI Help Desk 866-590-6703.