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April 8, 2015

Contacting CGS Electronic Data Interchange (EDI)

When you need to contact the CGS Electronic Data Interchange (EDI) department for specialized assistance, the Customer Service Representative (CSR) requires specific information in order to provide assistance.

Prior to calling EDI at 1.877.299.4500 (Option 2), please have the following information available:

  • Your EDI submitter ID or Provider Transaction Access Number (PTAN), which is also known as a provider number;
  • Your company name;
  • Your contact name;
  • Your telephone number; and
  • Your city and state

If you are unable to provide this information, the CSR may not be able to assist you, and you may be required to call back.

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