Contact Us - Home Health and Hospice Customer Service
Provider Call Center for Home Health and Hospice Providers
| IVR | 1-877-220-6289 |
| IVR User Guide | |
| Home Health and Hospice Complex Inquiries | 1-877-299-4500 8:00 a.m. – 4:30 p.m. (CT) |
When you call, select:
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| Telecommunications Devices for the Deaf | 1-866-854-1876 |
CGS Mailing Addresses for Home Health and Hospice Providers
| General Correspondence Additional Development Request (ADR) Appeals Medical Review Written Reopenings Freedom of Information Act (FOIA) |
J15 — HHH Correspondence CGS Administrators, LLC PO Box 20014 Nashville, TN 37202 |
| Home Health and Hospice Claims / Adjustments | J15 — HHH Claims CGS Administrators, LLC PO Box 20019 Nashville, TN 37202 |
| Carrier Medical Director | Carrier Medical Director: Kenneth McDonough, MD CGS Administrators, LLC ATTN: Medical Review Two Vantage Way Nashville, TN 37228 Phone: 615.660.5352 FAX: 615.664.5971 |
| Cost Report | J15 — HHH Audit & Reimbursement CGS Administrators, LLC PO Box 20015 Nashville, TN 37202 |
| Credit Balance | Send checks and copy of the CMS-838 to: CGS – J15 Home Health and Hospice P.O. Box 957124 St. Louis, MO 63195-7124 Send the original CMS-838 to: J15 — HHH Correspondence CGS Administrators, LLC PO Box 20014 Nashville, TN 37202 Adjustment(s) – Send the CMS-838 and UB-04, if appropriate to: J15 — HHH Correspondence CGS Administrators, LLC PO Box 20014 Nashville, TN 37202 |
| Provider Enrollment Correspondence, Electronic Funds Transfer (EFT) Authorization Agreement (CMS-588) form | J15 — HHH Provider Enrollment CGS Administrators, LLC PO Box 20016 Nashville, TN 37202 |
| Mailing Address for Refund Checks | CGS – J15 Home Health & Hospice PO Box 957124 St. Louis, MO 63195-7124 |
Updated: 04.26.13
